Call Center Software

Having a business that needs call center is a good choice and if you are planning to avail with call center software, it is important to choose the best. If you want a customer service department with active team, call center business software is what you need.

Call Centre Software to Choose From

Virtual call center software will make all the process easy wherein employees will just answer the calls. With the use of it, you can improve your client and customer satisfaction as well as save your time. If you want to set up call center tool, check this out!

3clogic

call center software

This is a cloud based contact centre solution offering inbound and outbound options. It also has a blended option that will meet your business needs. The good thing with the software is that it features customer relationship management, instant messaging, integration, pop up, context based call scripting and much more.

8×8

call center software

This is a call center management software that is hosted voice over internet protocol and it features web callback, desktop collaboration, desktop sharing and recording. It also has CRM integration and much more. In addition, the software is offering pay-as-you-grow allowing call center to make their business grow.

Five9

call centre software

Just like 3Clogic, this is a best call center software and it is cloud-based tool offering blended, outbound and inbound solutions. When it comes to features, it has priority call routing, agent scripting, automatic call distribution, speech recognition and interactive voice response.

Incontact

call centre software

This is a cloud call center software that is easy to customize and integrate. Another thing is that it will allow you in scaling cost effectively and quickly. You will be happy in using it because it support agents wherever they are. When it comes to features it includes, ACD software, survey for customer satisfaction, app for the managers and much more.

Nextiva

virtual call center software

Companies and business will be glad to use the tool because it is offering business phone solutions. It also offers a VoIP with two different plans at different price, which is call center enterprise and call center pro. Some of features of the software includes CRM integration, conditional call routing options, ACD as well as give chance in forwarding voicemail messages via email.

Ringcentral

virtual call center software

This is a cloud based call center management software offering many plans that is based on the budget and needs of the person, which include enterprise, premium and standard plans. The software feature auto receptionist, SMS texting option, call recording and others. If you are looking for good software for call center, you can opt for ring central.

Safesoftsolutions

call center management software

This is also a good and wonderful cloud based call center system offering outbound, blended and inbound plans. When it comes to features, it has call recording, monitoring, CRM that is built-in, IVR, real time dashboard and much more. The features will depend based on the plan that you will choose.

Velocify

call center management software

This is another cloud based call center software offering outbound dialing and inbound call handling. It is created for great sales teams and it gives reports as well as call insights. Also, it has automated scheduling, local number provisioning, click to call, toll free and much more.

Vocalcom

predictive dialer software

This is a virtual contact center system having multichannel desktop, which include mobile and social integration. It also have email and chat and it is offering inbound, blended and outbound solutions, IVR, real time collaboration, surveys for customer satisfaction, CRM and many more.

Zendesk

best call center software

This software is a cloud based call center offering four different plans, which include starter, plus, regular and enterprise. The software is allowing users to manage calls, make calls and manage their Facebook and Twitter that they can post to clients and customers. The good thing is that users can able to convert it to support tickets. When it comes to features, it has surveys for customer satisfaction and CRM integration.

Getting Started with Best Call Center Software

If you are looking for predictive dialer software or contact management software, read this page and it gives what you want. If you want the best solutions for call center business, you need to use the best software that will help you. Start to choose the system you want and use it today!

Use any of these in the list of call center software today!