Five9 Review

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Many businesses are looking for virtual call center software that will help them in getting in touch with their employees or customers. If you are one of them, you can try to use Five9. It is a good tool that you can try to meet your needs.

Information about the Company: Five9 Review

Five9 is used by many call centers across the world in managing their outbound and inbound call. The good thing with the company is that they are offering IVR with speech recognition, predictive dialer, multi-channel ACD and much more.

Tools, Features and Description of Five9

Five9 call center gives mix of outbound and inbound capabilities that working effectively in creating active blending. Users can use the platform in maximizing agent’s productive time as well as to respond proactively to customers. Because of the active blending capabilities of the software, it will adjust your contact center traffic and make sure that it prioritizes your inbound customer service calls. Using the tool is a nice idea because it will improve your productivity, customer satisfaction and key performance indicators.

Features:

  • Access control
  • 24/7 customer support
  • API
  • Analytics
  • Automatic call distributor
  • Auto attendant
  • CRM integrations
  • Campaign & list management
  • ACD or automatic call distributor
  • Cloud APIs
  • Screen pop and CTI
  • Predictive dialer
  • Power dialer
  • Preview dialer
  • Queue callback
  • Progressive dialer
  • Text to speech
  • Skills based routing

Five9 is one of the most popular tools online when it comes to cloud contact center and the fact is that, it is being used by call centers worldwide. Whether you need a tool in managing your outbound, blended, inbound or multichannel contact center, Five9 can meet your business needs. It allows you to configure your business rules easily.

If you want to know more look through 8×8 Review!

Pros and Cons of Five9

Pros

  • Reliable service
  • Control panels allows easy review on call results and agents activities
  • System can handle large outbound volume
  • Facilitate inbound calls
  • Proper routing
  • Many ways in controlling how data is dialed
  • Administration application is easy to use and simple

Cons

  • Reporting feature is not robust
  • Not easy to set up

When to Use Five9

There are many ways on how you can use the software, but if you want to use it for contact center, then you may do so. You can use it anytime and anywhere you are. The good thing is that you can manage your inbound and outbound calls. You will not have much difficulty in using the software.

It is important to choose a call center software that will help you a lot with your business. You need to make sure that it meets your business needs to avoid any frustrations and problems. You are lucky because you can use Five9 for your company. It has superb features that you can use and if you completely learn how to use it, you can use it anytime. Finally, be sure that you rely with Five9 to meet your call center needs. It gives the best help and assistance. Many companies and businesses are using it, you can also try if you want.

Get Five9 today!