Helpspot Review

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There are software today that exists in helping users, business and other persons. If you are to rely on software that will help you in reaching your customers through phone, web or email, then HelpSpot is perfect for you. Read this page for more details!

Information about the Company: HelpSpot Review

HelpSpot help desk software can effectively manage and centralize your support. Because of its intuitive and unique workflow, it helps staff, customers as well as desk portal to drive down costs at the same time giving exceptional customer experience.

HelpSpot enable users to give branded email support to more than 40 domains. The good thing is that it easily handles thousands of email requests for each week. The professional service of the company helps users to get what they want.

Tools, Features and Description of HelpSpot Review

Some of the features of HelpSpot Software help desk include installation, initial on-boarding, custom training, live lookup integration, portal branding, authentication, API development, admin screen customizations and custom reporting.

Some of the features of the software also include ticker creation, ticket management, ticket replying, reporting, automation, email integration, custom branding, knowledge management, self-service, integration and APIs.

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Pros and Cons of HelpSpot

Pros

  • Queue is east to organize
  • Emails, web portal can be setup using API
  • Able to setup workflows in handling inflow of tickets
  • Have time tracking tool
  • Host HelpSpot in your server
  • The software is a great tool for organization. With its different queues, it allows every team members to organize their conversations with customers as well as easily retrieve history of ticket
  • The software has simple interface that is user friendly. Because of its modern look, is make the work much easier, especially in navigating as well as training team members on using it
  • HelpSpot allow users to view responses section

Cons

  • Price is a little bit high
  • The software can be more friendly if users can have folders with their queue in organizing their different emails
  • Do not have thorough training sessions for users

When to Use HelpSpot

You can use the software anytime you want. If you need a tool that allows easy changes of ownership of tickers, then HelpSpot is what you are looking for. You can have the support you need and you can easily reach your customers whether it is through email, phone or web. The software will be your help to get what you need and it make sure that you will be contented since it has great features that you will love.

Finally, there are many things that you need to know about online software and what you need to do is to check out its features and pricing. You need to know what you get and what you should not. All of these things are important to know before you start to rely with a tool. If you like to get help with HelpSpot software, you can anytime you want since this page gives you overview, its features, the pros and cons.

Download HelpSpot software today!