Livechat Review

support-software-livechat-review

Each business needs tools in community with their customers. If you want to rely with a live support software that saves your time, then Livechat is what you need. To know more about it, here is an unbiased review that you should know.

Information about the Company: Livechat Review

Livechat Company is offering an application that will enable visitors to chat with your customer support. They give a one-stop-solution to customers to answer their questions and queries. They have a team of 60 people that are passionate in supporting and developing live chat software for users business. The mission of the company is to deliver simple and fast communication between prospects and e-commerce owners on their sites as well as to make online sale process.

Tools, Features and Description of Livechat

Livechat support software is a solution for customer care and e-commerce. Some of the features of it include powerful reporting and unique greetings. In fact, there are more than 16,000 customers that are satisfied with the software.

Some of the features of Livechat include:

  • Customization: It includes company logo, chat window themes, language, agent profiles, messages and labels, engagement graphics, CSS customization, social media buttons and others.
  • Engaging customers: It includes automatic greetings, chat on Facebook, personal greetings, after-hours from, chat via direct link, chat on multiple sites, smart or manual char routing and others.
  • Reports and analytics: It includes chat reports, basic statistics, ticket reports, reports via API, daily summary, filters and dashboard.
  • Applications: It includes web app, livechat on mobile, desktop apps, application shortcuts, chat window on mobile and cloud compatibility.
  • Integrations: It includes Facebook, Google Analytics, Join.me, Salesforce, Mailchimp and others.
  • E-commerce tools: It includes sales information, goals, e-commerce integrations and targeting visitors.
  • Ticketing system: It includes private comments, ticket sources, ticket reports and ticket rates.

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Pros and Cons of Livechat

Pros

  • Ease of use: Fun to use and has clear instructions
  • Setup: It is easy to set up without any credit card required
  • Appearance: The basic widget looks good.
  • Chat features: It has great chat client feature, chat agent console, proactive chats and triggers. It has also offline chat mode feature.
  • Tracking and live analytics: It shows the basic information like IP address, current page and country.
  • Internationalization: The interface text can be customized.
  • Integrations: It offers numerous integrations such as Salesforce, Highrise and SugarCRM.
  • It has 24/7 customer service support
  • Conversations are archived making it easy to search for details when it is needed

Cons

  • There is not negative review
  • When to use the Livechat Software
  • If you want to communicate with your team or your customers, you can use the Livechat. It is a good software to use anywhere you are and it is perfect for all business.

Whenever you need chat support, you can try Livechat software. Many people are using it and you can also try to see how it works. You are assured that you will be satisfied and contented on what you get.

Start looking for more info about Livechat software today!