Zendesk Review

the-best-zendesk-review

Many help desk tools are available on the web and they only differ when it comes to price and features. If you like to avail with its services, be sure that you know what is the best help desk software. This page will give you overview about one of the best tools you can rely with.

Information about the Company: Zendesk Review

Zendesk help desk is one of the leading tools that available in the market. The fact is that the company receives an award as the best Help Desk Software in the year 2015. The company is being trusted by more than 40,000 organizations around the world and it is one of the major cloud-hosted help desk tools available for businesses from small to large enterprises.

Tools, Features and Description of Zendesk Software

This help desk software is easy to use and it is your best help to increase your productivity and to make sure that your customers will be fully satisfied. From 5 up to 500 agents, Zendesk make sure that it can handle thousands of tickets in one day. Another thing is that it integrates support channels like web, chat, social media and email. You have the chance to access the software from your mobile device or desktop making Zendesk flexible and handy for all users.

  • Deployment: One of the features of the software is that it has deployment feature allowing you to set up customer support with easy deployment.
  • Communications: With it, you can pull together all of your support channels, which include social media, chat, web and emails in one place for easy responses and tracking. Also, you can use its time saving tools such as triggers, ticket views as well as automation to streamline your support conversations.
  • Self-service support: You can empower your customers by setting up your 24/7 customer support that features intuitive FAQ search, community and knowledge base.
  • Customizations and branding: tailor your help desk to whatever your corporate brand.
  • Apps and integration: You can use different apps that integrate with the software in many categories, which include agent productivity, analytics & reporting, e-commerce, CRM and much more.

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Pros and Cons of Zendesk

Pros

  • It has flexible ticket management
  • Mobile support with iPad, iPhone as well as Android apps
  • Multi channel support
  • Community forums and knowledge base portal
  • Robust advanced analytics and reporting
  • Unlimited light agents
  • Screencasting
  • Group macros and rules

Cons

  • Users have difficulties in using private messaging
  • Gets expensive if you have large installation with numerous seats

When to Use Zendesk

If you want to have better customer service as well as conversation, you can use Zendesk like the best help desk software. The good thing with it is that is offers customizable front-end portal that you can use anytime. You can use the software in meeting your needs.

There you have the things you need to know about Zendesk. If you want the software, you can use it, but be sure that you have an enough budget to have the tool.

Reed this Zendesk review  and start using it now!